We accept Visa and MasterCard. After you place an order, you will receive an email confirmation.
When will my order be shipped?
In most cases orders will be processed and shipped within two-three business days. Business days are Monday through Friday. Express orders take priority but we cannot guarantee same-day shipping. Please call 510.528.8040 or email info@purrfumery.com before 11:00 a.m. PST to inquire about same-day shipping so we can make your package a top priority. If any of the items you have ordered are out of stock, we will hold your order until the items come in. If for any reason this takes more than three business days, we will notify you by email. Allow extra processing and shipping time during holiday seasons.
How are most orders shipped?
Most of our orders are shipped via UPS. We offer four UPS shipping options for most domestic orders:
UPS Ground
1-6 Business Days
UPS 3 Day Select
Guaranteed 3-Day
UPS 2nd Day Air
Guaranteed 2-Day
UPS Next Day Air
Guaranteed 1-Day
Exceptionally heavy packages, packages sent via UPS Next Day Air, 2nd Day Air, and 3 Day Select, and packages going to remote locations may require additional shipping costs. In some cases we will ship express packages via USPS Express Mail instead of UPS. We will contact you in the event additional shipping charges apply. UPS does not deliver to P.O. Boxes.
After your order is shipped, you will receive an email confirmation with a tracking code. To track your package once it has been shipped, go to www.ups.com. Allow extra shipping time for processing, weekends and Holiday seasons.
How do you send a Gift certificate?
Gift vouchers can be found online on our gifts page. The vouchers are available in various amounts: $25 $50 $75 $100 $150 $200 $250 $300 $400 $500 $1000
You have the option to included a gift-card message along with the gift certificate. Gift certificates are generally mailed first-class. Give us a call if you would like to discuss other options.
How do I redeem my gift certificate?
You may redeem your gift certificate either online or by phone call. If you have enough funds on the gift certificate to cover the cost of your order you will not be required to enter any credit card information. If you do not have enough funds on your gift certificate to cover your entire order, you will be required to pay the remaining balance by credit card. Unused balances are good for Velvet & Sweet Pea's Purrfumery store credit only and not redeemable for cash.
Address Correction Charge
Please make sure that the shipping address you provide is accurate and complete. UPS charges a $5.00 - $10.00 address correction fee for rerouting packages that are incorrectly addressed. This includes street address, apartment, and zip code if being shipped to a residence, plus company name, floor, and suite number if being shipped to a business. If you provide an incorrect shipping address you will be charged the UPS correction fee of $5.00 - $10.00. This will appear as a separate charge on the credit card you used to place your order.
How are orders shipped to Alaska, Hawaii, Canada, Puerto Rico, APO/FPO addresses, and P.O. Boxes?
Orders are shipped Priority via the U.S. Postal Service. Shipping charges are based on the destination zip code and the weight of the package. Packages sent via the U.S. Postal Service generally take longer to arrive.
Do you ship internationally?
At this time we only ship to Canada. Since Canadian orders are sent AirMail Parcel Post via the U.S. Postal Service, we are unable to track packages sent to Canada nor are we able to offer refunds or replacement items for lost packages. For these reasons, you are ordering at your own risk. Also, please note, that there may be custom fees and taxes collected when you receive your package. Velvet & Sweet Pea’s Purrfumery,LLC is not responsible for these fees. To place an order please call 510.528.8040
Can I order by phone or by fax?
Although we offer a secure server for online ordering, we understand that some people do not feel comfortable ordering online or do not have online access. We welcome orders by phone at 510.528.8040 Monday - Friday from 12:00 p.m. PST to 5:00 p.m. PST. You can also fax orders to 510.526.6829.
Will I pay sales tax?
California state law requires that we charge applicable sales tax (8.25%) on orders shipped to addresses in the state of California. Orders shipped to addresses outside of California will not be charged sales tax.
What is your return policy?
For reasons of hygiene we regretfully do not allow returns, although of course if something is received broken or was shipped in error, it will be refunded or replaced.
DAMAGED ITEMS: Inspect packages at the time of delivery. If you received damaged items, such as a broken bottle, please contact UPS and Velvet & Sweet Pea’s Purrfumery, LLC immediately. Please keep all items, packing materials, and shipping boxes so that UPS can inspect the package. Please email us at returns@purrfumery.com or phone 510.528.8040 prior to returning any items so that we can issue you a Return Authorization Number and discuss return shipping options. After return and verification of damage claim, replacement item will be shipped.
If you received damaged items via USPS, please contact us to discuss return shipping options. returns@purrfumery.com or phone 510.528.8040
ITEM SHIPPED IN ERROR: If you received the wrong items in your order please email us at returns@purrfumery.com prior to returning any items so that we can issue you a Return Authorization Number. Unopened and sealed items may be returned for exchange or credit up to 14 days after the shipping date. We will credit your account within 10 business days of receipt of returned items. Allow up to 30 days for your refund to be processed. Please contact us to discuss return shipping options: returns@purrfumery.com or phone 510.528.8040
Returns will not be refunded without a Return Authorization Number issued from our office.
Typographical Errors or Inaccuracies
While Velvet & Sweet Pea’s Purrfumery,LLC strives to provide accurate product and pricing information, typographical errors or inaccuracies may occur. Velvet & Sweet Pea’s Purrfumery,LLC reserves the right to correct any typographical errors or inaccuracies and to alter or update information at any time without notice. Typographical errors or inaccuracies may relate to product descriptions, product photo, product pricing, shipping cost, or product availability.
In the event that a product is listed or purchased with incorrect product description, product photo, product price, shipping cost, or product availability Velvet & Sweet Pea’s Purrfumery,LLC reserves the right to cancel or refuse any order for that product, whether or not the order has been confirmed by receipt or your credit card has been charged. If your credit card has been charged and your order is canceled, Velvet & Sweet Pea’s Purrfumery,LLC shall promptly issue a credit to your credit card in the full amount of the order charge.
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